When should you contact the Texas Department of Public Safety?

Contacting the Texas Department of Public Safety is essential when there is a change in the TAC (Technical Assistance Coordinator) or agency administrator. This is crucial because the TAC or agency administrator plays a vital role in overseeing operations and ensuring compliance within the agency. Keeping the Department of Public Safety informed of such changes helps maintain accurate communication channels and ensures that your agency receives proper guidance and support in line with regulations and expectations.

The need for communication about a new case opening, responding to emergencies, or receiving a complaint, while important, does not specifically require initiation of contact with the Texas Department of Public Safety in the same way that changes in key personnel do. The focus on personnel changes emphasizes the importance of maintaining strong leadership and communication within law enforcement and related agencies.