True or False: Operators should always use courteous language while communicating.

Using courteous language while communicating is essential for maintaining professionalism, especially in the context of operators who often interact with the public or clients. Courteous language fosters a positive environment, demonstrates respect, and improves the overall effectiveness of communication. It helps build rapport and can de-escalate tense situations, ensuring that the message is received in a constructive manner.

While some scenarios may allow for informal language, the general principle remains that professionalism should be upheld consistently. This underscores the idea that using courteous language is not merely a choice but a standard practice necessary for effective communication.